Return Policy

 At My Organic Shop, LLC, we personally and carefully inspect all items before packaging and shipping to assure that our customers are receiving quality products. Our 5-day return policy will allow you to request a return/refund within 5 days of receiving your product.

Please be sure your item is in the original state that it was received in order to be qualified for a refund!


To start a return, please email our customer care support at Please be sure to include your order number, receipt/proof of purchase, and a brief message describing reasoning for refund/return.


Items sent back to us without first requesting a return will not be accepted!


Unfortunately, we cannot accept returns on gift cards.


No returns/exchanges or refunds on sale items.


Damages and issues
Please inspect your order upon reception and contact us immediately at if the item is defective, damaged or if you receive the wrong item.


Exceptions / non-returnable items
Unfortunately, our reed diffusers are non-returnable. Please get in touch if you have any questions or concerns about your specific item, we truly want you to have a luxurious experience while enjoying our gift form nature to you!


*No Exchanges.


If your item is eligible for a return, we will issue a refund on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.


Lost/Stolen Packages
Once an item has left our shop, we at My Organic Shop, LLC are not responsible for any lost, stolen, and/or mis-delivered packages. Because we care and want you to have a superb customer experience, we will still assist you in the process of rectifying above said matter after you have followed up with the carrier.

We are always here to help!